Illustrative scene, not actual participants or clients
For your business
A view of waiting and rework, prioritised improvements and a bounded experiment.
For you as a leader
A reasoned basis for deciding what to change first and whether more technology is necessary.
REAL OUTPUT
What your team may take away
Illustrative sample output, not an actual client documentBefore-and-after process maps showing waiting, re-entry and rework
Illustrative sample output, not an actual client documentPrioritised Kaizen opportunities by impact, risk and readiness, including fixes that need no new technology
Illustrative sample output, not an actual client documentFour-week trial plan with baseline, target, owner, costs and decision gate
Know who you will work with and what is included
We match facilitators and specialists to the challenge and learners. The proposal identifies the delivery team, roles, activities and scope before agreement.
The four-week pilot plan is an output for your team to use; four weeks of follow-up services are not automatically included.
Final content, deliverables and duration are agreed after we understand your challenge.
Indicative budget
1 day / 6 hours: THB 49,000 · 2 days / 12 hours: THB 95,000 · Up to 20 participants
One course per cohort · Thai-language delivery on weekdays at your organisation
Included
Facilitation, digital materials, templates and review during workshop hours.
What your team takes away
Course outputs and a pilot or practice plan for your team to use, within the course scope.
After the workshop
Post-workshop follow-up and production deployment are not included. Additional work is scoped separately.
VAT and final price
VAT, if applicable, and additional costs are assessed separately and confirmed in the quote before agreement.
What preparation is included, and how do one and two days differ?
One online briefing of up to 45 minutes; activities adapted from the existing course for one main challenge; facilitator, coordination, digital materials, templates and review during workshop hours.
AI packages include one workshop assistant.
1 day: learn, practise and draft outputs. 2 days: work more deeply on the same course, with feedback and revisions around your team’s challenge.
Which costs are assessed separately?
Venue, catering, travel, accommodation, VAT if applicable, software, English-language delivery, weekends, additional participants and wholly new course design are quoted separately before agreement.
What if we need consulting or help after the workshop?
Production deployment and post-workshop follow-up services are not included. Pilot and practice plans are outputs for your team to use afterwards.
Organisational transformation consulting, AI adoption and bespoke process improvement are scoped and quoted separately.
Budgets reflect the scope above. Final pricing and the delivery team are confirmed in the proposal before agreement.
Measure waiting, rework, end-to-end cycle time and total cost before expanding the investment.
Include workshop fees, learning time, tools and human review. The value of released capacity is not automatically a cash saving.
Calculation example — hypothetical figures
Illustrative numbers: reduce re-entry in customer requests
A fictional calculation, not a client result or guarantee. Verify your own baseline and service quality before investing.
Re-entry and correction time
60% less
200 requests × 15 minutes = 50 hours a month. Trial target: six minutes each, or 20 hours monthly, including review.
Value of capacity released
THB 144,000/year
Thirty hours a month × an assumed THB 400 loaded labour cost an hour × 12 months. This is capacity for customer work, not cash savings or guaranteed profit.
Time from request to response
40% less
An illustrative average of five working days could become three, counting the full journey rather than shifting the wait elsewhere.
How to verify it: time the work and log rework for at least two weeks, trial one request type for four weeks, then compare total effort, customer waiting, errors and system/support costs.
Questions before deciding
How much time is needed?
1 day: identify waste and draft a before-and-after map from a sample case. 2 days: walk your process, design a Kaizen trial and choose digital help where it adds value.
What prior knowledge does the team need?
We discuss participants’ experience, roles and challenge before agreeing the activities. Bring one process, monthly volume, rough time by step and shareable examples of rework. No real customer records are needed in the room.
Do we need company data?
Begin with sample data or examples you can share. Live data, permissions and tools must be agreed under your organisation’s requirements.
What determines the cost?
Fees depend on the challenge, participants, duration and outputs. Also consider tool costs and your team’s implementation time. System deployment or managed operations are not automatically included.
Who follows through after the workshop?
The four-week pilot plan is an output for your team to use; four weeks of follow-up services are not automatically included. Your organisation assigns owners to test and measure the work. Additional services require a separate agreement.
Compare this with your team’s situation
The new customer-request system is live, yet branch staff still write details on paper, enter them into a spreadsheet and move them into another system at day-end. Managers ask for status in chat. Customers still wait days for an answer. The screen changed, but the handoffs did not—and frontline effort went up.
Illustrative scenario, not an actual client case
Explore the approach to this scenario
Useful transformation begins with the work, not a technology shopping list. With Kaizen, we listen to frontline staff, follow one request end to end, separate hands-on time from waiting, find re-entry and rework, then decide what to remove, redesign or support digitally.
Suppose the team handles 200 requests a month and spends 15 minutes each on duplicate entry and corrections: 50 hours monthly. A better process that reaches six minutes would release 30 hours a month. But we must also check whether customer waiting and errors improve, rather than shifting the burden to another team.
IN THE ROOM
What we practise together
Participants map a fictional Thai-company case, then compare its assumptions with shareable facts from their own process. At each stage they decide what is waste, what control is essential, and how to test a small change without disrupting customers.
Illustrative scene, not actual participants or clients
01
Follow a request from customer to response: map hands-on time, waiting, handoffs and ownership at every step.
Illustrative scene, not actual participants or clients
02
Find causes of waste: measure duplicate entry, rework, queues and conflicting information; listen to frontline staff before deciding what to remove.
Illustrative scene, not actual participants or clients
03
Redesign before choosing technology: test removing non-value steps, capturing data once and keeping essential checks; select digital help only where it serves the new flow.
Illustrative scene, not actual participants or clients
04
Plan a small four-week trial: set baseline, owner, scope, measures for waiting and errors, costs, and criteria to revise or stop.
ThinkToFinishTAILORFIT LEARNING
COURSE BRIEF
Course brief to share
A starting summary for your team and approvers
Digital Transformation × Kaizen
Fix the work before adding another system
Who it is for
Executives, operations, IT, transformation and frontline leaders
What to bring
Bring one process, monthly volume, rough time by step and shareable examples of rework. No real customer records are needed in the room.
Indicative duration
1 day: identify waste and draft a before-and-after map from a sample case.
2 days: walk your process, design a Kaizen trial and choose digital help where it adds value.
Possible outputs
Before-and-after process maps showing waiting, re-entry and rework
Prioritised Kaizen opportunities by impact, risk and readiness, including fixes that need no new technology
Four-week trial plan with baseline, target, owner, costs and decision gate
Indicative budget
1 day / 6 hours: THB 49,000 · 2 days / 12 hours: THB 95,000 · Up to 20 participants
One course per cohort · Thai-language delivery on weekdays at your organisation
One online briefing of up to 45 minutes; activities adapted from the existing course for one main challenge; facilitator, coordination, digital materials, templates and review during workshop hours.
Venue, catering, travel, accommodation, VAT if applicable, software, English-language delivery, weekends, additional participants and wholly new course design are quoted separately before agreement.
Production deployment and post-workshop follow-up services are not included. Pilot and practice plans are outputs for your team to use afterwards.
Budgets reflect the scope above. Final pricing and the delivery team are confirmed in the proposal before agreement.
Final content, deliverables and duration are agreed after we understand your challenge.
